Returns & Refunds Policy

At TINCIS Kenya Limited, we aim to ensure you receive the correct products in good condition. If there is an issue with your order, we offer returns, replacements, and refunds under the conditions below.

1. Return Eligibility

You may return a product if:

• The wrong item was delivered
• The item arrived damaged
• The product is defective
• You received less quantity than what you ordered

2. Return Conditions

• Item must be returned within 48 hours of delivery
• Item must be unused and in original packaging
• Proof of purchase is required (order number or receipt)

3. Refund Process

Refunds are processed when:

• The product is returned and inspected
• The order was paid for but cannot be fulfilled
• You qualify for a refund based on our review

Refunds may take 2–7 working days depending on your payment method.

4. Order Cancellations

• Orders can be cancelled before they are dispatched
• Once an order is shipped, cancellation may not be possible
• Refund for cancelled orders follows normal refund timelines

5. Delivery Issues

If your order is not delivered:

• Contact support immediately
• We will investigate and offer a solution (replacement, redelivery, or refund)

6. Contact for Returns

Phone: 0722203623 | 0735443895 | 0710511753 | 0706202172
Via your dashboard support or Contact Us page