Privacy Policy

TINCIS Kenya Limited ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We may collect:

• Full name
• Phone number
• Email address
• Delivery address
• Order history
• Account login details
• Payment confirmations (no card details stored)
• Device data (browser, IP address)
• Cookies for improving user experience

2. How We Use Your Information

We use your data to:

• Create and manage your account
• Process and deliver orders
• Improve our services and platform
• Provide customer support
• Send important order updates
• Enhance app/website performance

3. Data Sharing

We may share data with:

• Delivery partners
• Payment processors
• IT service providers

We do not sell or rent your personal data.

4. Cookies

Cookies help us improve loading speed, security, and personalization. You can disable cookies in your browser settings, but some features may not work correctly.

5. Data Security

We use secure systems and best practices to protect your data from unauthorized access, loss, or misuse.

6. Your Rights

You may request:

• Access to your data
• Updates or corrections
• Account deletion
• Data deletion, subject to legal obligations

7. Account & Data Deletion

Users can request account deletion at any time.

How to delete your account:

• Log in to your TINCIS dashboard
• Go to Profile / Account Settings
• Click Delete My Account
• Or visit our Account Deletion page

Alternatively, you may contact us on +254 722 582 829 to request deletion.

Upon request:

• Your account will be permanently deleted
• Your personal data will be removed within 7–14 days
• Some records may remain where required by Kenyan law (e.g., tax and compliance records)

8. Contact for Privacy Issues

TINCIS Kenya Limited
Phone: 0722203623 | 0735443895 | 0710511753 | 0706202172
Website: https://tincis.co.ke
Nairobi, Kenya