Frequently Asked Questions (FAQs)
1. How do I create an account?
Click on the Register button, fill in your details, and submit the form. You can then log in using your email and PIN or password.
2. How do I place an order?
- Login to your TINCIS account
- Browse products in the catalog
- Add items to your cart
- Go to checkout and confirm delivery details
- Choose your payment method and confirm
3. What payment methods do you accept?
We support common methods such as M-Pesa, bank transfer, and other options indicated during checkout or by our team.
4. How long does delivery take?
Within Nairobi, deliveries are usually same-day or next-day. Outside Nairobi, deliveries typically take 1–3 working days depending on your location and courier.
5. How can I track my order?
After placing an order, you can view its status from your dashboard under Orders. You may also receive SMS or phone updates where applicable.
6. What if I receive a wrong or damaged product?
Contact support within 48 hours. Our Returns & Refunds Policy explains when replacements or refunds apply.
7. How can I delete my account?
You may request deletion from your account settings or follow the steps on our Account Deletion page.
8. How do I contact support?
Use the Contact Us page, in-app support section, or call us on 0722203623 | 0735443895 | 0710511753 | 0706202172 for assistance.