Delivery Policy

At TINCIS Kenya Limited, we work to deliver your orders quickly and safely. This Delivery Policy explains how deliveries are handled, expected timelines, and what you should do if there is an issue.

1. Delivery Areas

We deliver to:

• Nairobi and surrounding areas
• Major towns in Kenya
• Wholesale and retail clients (countrywide transport options available)

2. Delivery Timelines

Delivery timelines depend on your location:

• Within Nairobi: Same-day or next-day delivery where possible
• Outside Nairobi: 1–3 working days (varies by courier or transport service)

You will receive updates through your dashboard or via phone/SMS where applicable.

3. Delivery Fees

Delivery fees vary based on:

• Distance
• Order size and weight
• Courier or transport method

The delivery cost will be communicated before dispatch or shown at checkout where available.

4. Delivery Process

1. Place your order through the TINCIS system
2. Our team confirms availability
3. Your order is packed and dispatched
4. You receive delivery or pickup details
5. You confirm delivery upon receiving the goods

5. Failed or Delayed Delivery

If your order is delayed or not delivered:

• Contact support immediately
• We will follow up with the delivery partner
• A suitable solution will be provided (redelivery, replacement, or refund where applicable)

6. Customer Responsibilities

• Provide accurate delivery addresses and contact details
• Be available to receive the order or assign someone on your behalf
• Inspect goods on delivery and report any issues within 48 hours